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GENERAL INFORMATION >> General Info
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General Information

ARTWORK: No add値 charge if camera ready vector art is provided. Any changes will incur an art charge. If not specified on order to use exact size supplied, Express Line will modify size to best suit imprint area. Imprint areas where listed are approximate, varying by actual shape of the printable area. Computer files can be e-mailed to art@ge411.com. Please include PO# and company name on subject line. A fax or e-mailed JPEG of artwork is mandatory with your order for visual verification, as we will not be responsible if uploaded art is not received correctly. Acceptable Mac programs include Illustrator CS2, Photoshop CS2, Adobe Acrobat, and Corel Draw. Save files in native, editable formate (EPS, AI, PDF_. Image files can be supplied as a PSD, JPEG, EPS, or TIFF, and all fonts must be included or converted to outlines. Unacceptable formats include PowerPoint, Word, Publisher, Quark, Pagemaker and Indesign.

CANCELLATIONS: Must be approved by Express Line, and must be confirmed in writing. All costs incurred prior to the time of cancellation will be charged, including a 20% restocking charge.

COPYRIGHTS & TRADEMARKS: Order submission conveys that all necessary copyright & trademark laws have been satisfied, and Express Line will not be held responsible for possible violations. All logos shown in our catalog are for display purposes only, and no product endorsement is implied. Express Line reserves the right to photograph or show as samples any item produced by us without liability.

DAMAGE CLAIMS & DEFECTS: Care is taken to properly package goods to reach their destination intact. Carefully open and inspect items upon receipt. Any claims must be made within three working days of receipt of the order. Minor variations in product such as occasional air bubbles, clarity, color and flow lines may exist and do not constitute defects.

DROP SHIPMENTS & SPLIT SHIPMENTS: For drop shipments, no add値 charge for the first location, $5(z) each add値 location. For split shipments, $5(z) for every shipment after the first.

LARGE QUANTITY PRICING: Call factory for special quote.

LESS THAN MINIMUM: $25(g), including all orders under $150.

OVERRUNS AND UNDERRUNS: Exact quantities are normally shipped, however the factory reserves the right to over and under ship within industry standards of 5%.

PAPER PROOF OR E-PROOF: Provided on your request at no add値 charge. Changes may incur art charge.

PERSONALIZATION & COPY CHANGES (per item): $3.50(g) for 1 line, $5.50(g) for 2 lines, $10(g) for 3-4 lines.

PRE-PRODUCTION PROOF: Cost of item plus $15(z) and shipping.

PRICING: Subject to change without notice.

PRODUCTION TIME: 7 - 10 working days after credit, art and/or proof approval. For rush orders, call to secure ship date and additional charges.

PROPOSITION 65 WARNING: Materials used as colorfill, where requested, may contain a chemical known to the State of California to cause cancer, birth defects, or other reproductive harm.

RANDOM & BLANK SAMPLES: Random samples will be charged at end column pricing. Blank samples will be charged at minimum quantity pricing. See return policy.

RETURNS: No returns will be accepted without prior authorization. Product must be returned in sellable condition within 30 days to receive credit, and are subject to a 20% restocking charge.

SECOND SIDE IMPRINT: For deep sand etching, add $6.25(g) running charge per item plus set-up charge.

SET-UP CHARGE: Initial Order: $75.00(g) per location. Reorders under $150 will incur a reorder set-up charge of $25(g). Imprint placement for single side is set up with handle facing right unless otherwise specified. Set-ups, art & previous order details will be held for 2 years and then destroyed.

SPEC SAMPLES: Minimum quantity pricing plus set-up charge plus $25(g) running charge. Any art incurred in producing a spec sample will be charged. Specs are non-returnable.

SHIPPING & PACKAGING: All shipments are F.O.B. factory. Express Line is not responsible for carrier delays. Freight for oversized cartons is billed by carton size (dimensional weight). Most normal shipments are UPS ground. Freight for proofs, samples, and overruns is $6 minimum, or actual freight incurred. To prevent breakage, all glassware is shipped in master cartons - add $6.25(g) per case or partial case. $15 add値 fee for postal shipments. Sizes and weights(if provided) are approximate. Call for quote on custom packaging.